Refund policy

Returns

If you're not happy with your furniture, contact us within 30 days of delivery for a refund or exchange.

How it works

• Email hello@galello.com with your order number to start a return. We'll reply with an RMA number and the return address. Please don't ship anything back before you have one. Returns that arrive without an RMA can't be matched to your order.
• Items must be unused, in their original condition, with all parts and hardware.
• We charge no restocking fee.
• Refunds go to the original payment method within 5–10 business days of us receiving the return. Your bank may take a few days more to post it.
• Return shipping for change-of-mind returns is the customer's responsibility. Defective, damaged or incorrect items ship back on us.

Damaged or wrong item

Email us within 7 days of delivery with a photo and we'll replace the item or part at no cost.

Cancellations

You can cancel for a full refund any time before your order ships, usually within 1–2 business days of ordering. Email us as soon as you can.

Returns are handled by GTM Labs LLC, trading as Galello. Questions: hello@galello.com.