Shipping policy

Shipping

Shipping options, costs and estimated delivery times for your order are shown at checkout, before you pay.

Orders are processed within 1–2 business days. You'll receive a tracking number by email as soon as your order ships. An order containing more than one item may arrive in separate deliveries on different days, at no extra cost to you.

We currently ship within the United States only. We can't deliver to PO boxes, APO/FPO addresses, or freight-forwarding services.

Delivery estimates are estimates, not guarantees. Carrier delays are outside our control. If your order hasn't arrived by the end of its estimated delivery window, email hello@galello.com and we'll trace it, replace it, or refund it.

Shipping Protection (optional)

You can add Shipping Protection in your cart for about 5% of your order value. On top of our standard cover above, it covers parcels marked as delivered but then stolen, and damage reported up to 30 days after delivery (standard cover is 7 days). To claim, email hello@galello.com with your order number and, for damage, a photo. Shipping Protection is refundable if you cancel before your order ships.

Galello is a trade name of GTM Labs LLC.